At Tandem, a software consultancy, I led the design of a new platform for the United States Military Entrance Processing Command, transforming a complex, outdated ecosystem into a modern, human-centered experience. Now live in 65+ processing stations (MIRS) across the U.S., the system supports hundreds of thousands of applicants each year.
Scope
Client
Duration
Year
The legacy application was slow, rigid, and decades old. Modernization required not just a redesign, but cultural change — helping users distinguish what was truly essential from what was a byproduct of outdated workflows. Our goal: create an experience that honored the gravity of enlistment while making the process simple, clear, and humane.
We conducted ethnographic research, shadowing MEPS staff to understand real workflows, pain points, and workarounds.
These insights informed a redesign focused on accessibility, transparency, and empathy — ensuring applicants understood each step of their journey.
Through iterative prototyping and on-site testing at multiple MEPS locations, we validated designs, refined flows, and built user trust. Training videos, pilot visits, and continuous feedback loops ensured smooth adoption and ongoing improvement.
Simplified and modernized a decades-old legacy system
Humanized the applicant experience across all U.S. MEPS centers
Strengthened data privacy, accessibility, and security
Improved efficiency and trust through co-creation and continuous testing
I have crafted experiences for some pretty cool brands and startups. Here’s a small sample of the work.
